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Last Updated: January 2026

Thank you for shopping at Henics Group.

Because our website specializes in the sale of digital products (e-books), the nature of these items is different from physical goods. Please read our policy below regarding refunds and returns.

1. Digital Products Policy

Due to the non-tangible and irrevocable nature of digital goods, all sales of digital books (e-books) are final.

Unlike physical products, digital files cannot be “returned.” Therefore, we do not offer refunds or exchanges once:

  • A download link has been sent to you.
  • The digital file has been accessed, streamed, or downloaded.
  • The purchase is completed in our system.

By purchasing a digital product from https://henicsgroup.com/, you acknowledge and agree that you waive your right to a 14-day withdrawal period typically associated with physical goods under consumer protection laws (including EU/French Article L221-28).

2. Exceptions: Defective or Corrupted Files

Your satisfaction is important to us. If you encounter a technical issue with your purchase, we will make it right.

We only offer refunds or replacements under the following circumstances:

  • Corrupted File: The file you downloaded is corrupted and cannot be opened.
  • Incorrect File: You received a different digital product than the one you purchased.
  • Technical Failure: A persistent technical error on our website prevented you from accessing the file after a successful payment.

In these cases, please contact us within 7 days of your purchase. We will first attempt to provide a functional replacement of the file. If we are unable to resolve the technical issue, a full refund will be issued.

3. How to Request Assistance

If you have trouble downloading your e-book or believe you are eligible for a refund due to a technical defect, please follow these steps:

  1. Send an email to contact@henicsgroup.com.
  2. Include your Order Number and the email address used for the purchase.
  3. Describe the technical issue in detail (and attach a screenshot of the error if possible).

4. Refund Processing

If a refund is approved, it will be processed automatically to your original method of payment (via WooCommerce/Stripe/PayPal) within 5 to 10 business days.

5. Contact Us

For any questions regarding our Refund and Returns Policy, please contact us at:

Website: https://henicsgroup.com/contact

Email: contact@henicsgroup.com